Claim online
You can make a claim online using the buttons below. For business or motorbike insurance claims, or if you need any help with your claim, please email newclaim@towerinsurance.com.fj or call us at +679 331 5955.
Claim updates
If you have any questions about your car claim, you can log in to My Tower to check your claim's status. Your claim manager's details are also available in My Tower, so you can contact them directly for an update.
For all other claims, your claims manager will provide you with their contact details so you can contact them directly at any time. Alternatively, email us at newclaim@towerinsurance.com.fj or call us at +679 331 5955 and have your claim reference number ready.
Complaints and compliments
While we hope it doesn’t happen, we understand that sometimes things don’t go as smoothly as you would like. When this happens, please let us know so that we can fix the situation quickly and fairly.
We love to make things right for our customers. If you think we've done a great job, we want to celebrate it.
Email us at info@towerinsurance.com.fj
1. Talk to the person who handled your enquiry or claim
Concerns can often be resolved straight away by talking to us. Please contact the person who handled your enquiry or claim and explain the situation to them.
If you have any information that we weren’t aware of that would help us review the matter, please let us know.
If you prefer, you can email us at info@towerinsurance.com.fj
2. Talk to the Country Manager
If you feel uncomfortable dealing with the person handling your enquiry or claim, or you are not satisfied with their response, please contact the Country Manager, using the details above.
The Country Manager will consider all your concerns and carry out a full review, keeping you informed of the progress and will work to resolve your complaint as quickly as possible.